A state official say changes in how Kansas organizes aid recipients are improving efficiency, while some recipients aren't so sure.
In the past, aid recipients each had their own case workers. Now, the Kansas Department for Children and Families has begun sorting recipients into teams with specific tasks. One team does eligibility reviews, another works on changes in existing benefits and another works with Temporary Assistance for Families benefits. The system has been installed in 15 offices so far.
Angela de Rocha, spokeswoman for the agency, said Wednesday the new system has made aid distribution more efficient and dramatically reduced wait times.
The Topeka Capital-Journal reports some aid recipients in the Shawnee County office said their wait times had increased and it was difficult to get questions answered.