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Dodge City Daily Globe - Dodge City, KS
  • Hospitality seminar to be held this month

  •      Tourism is a major part of the Dodge City economy, according to Jan Stevens, director of the Dodge City Convention and Visitors Bureau.


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  •      Tourism is a major part of the Dodge City economy, according to Jan Stevens, director of the Dodge City Convention and Visitors Bureau.
         "Almost everyone who lives or works in Dodge City interacts with tourists in some way," said Stevens. "In restaurants, at gas stations, at hotels, in stores and more."
         Stevens said she hopes that all these interactions are positive ones, so the guests enjoy their time in our city. That's the basic idea behind a new seminar being held on Aug. 21 called "Get them the Heck into Dodge & Keep them coming back for more!". The seminar will be held at the Magouirk Conference Center at three different times; 9:30 a.m., 1:30 p.m. and 5:30 p.m. and will last two and a half hours. The seminar is free for anyone in the community to attend, but is specifically geared toward front-line staff.
         Ruth St. Pierre, a certified facilitator and senior trainer with National Seminars Training from the Rockhurst University Continuing Education Center will present the seminar. St. Pierre will talk about many important aspects of customer service including overcoming communication and language barriers, phone etiquette, gaining repeat customers and dealing with difficult customers.
         "St. Pierre is excited about coming to Dodge," said Stevens. "and the presentation she is giving will really be beneficial to anyone who works with customers."
         The seminar is open to anyone in the community who is interested in attending, but registration must be completed by Aug. 14. Registration forms can be found in the Daily Globe, and are available at the CVB, 400 W. Wyatt Earp Blvd.  Registration may also be completed online at www.cvbregister@dodgecity.org.
         The CVB is always encouraging local businesses to practice good customer service and also provides area businesses with the hospitality incentive program.
         "Any business can participate in this program," said Stevens, "and it's free for them to sign up."
         Currently about 70 businesses take part in the program. The CVB provides participating businesses a poster, a door logo and a visitors guide, all of which must be displayed somewhere in the business. Secret shoppers are assigned to interact with staff members. If the interaction goes well, the business receives $25 in Chamber bucks.
         "The hospitality incentive program is a great way to reward good customer service," said Stevens.  
    Reach Julia Kazar at (620) 408-9913 or e-mail her at julia.kazar@dodgeglobe.com
     

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