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Victory Electric CEO Shane Laws issued a statement regarding services for Victory Electric customers as news of COVID-19 has come into Ford County.
Victory Electric will be suspending electric disconnect procedures for nonpayment until further notice.
“We recognize electricity is an essential service that our members rely on for quality of life,” said Laws. “We hope this temporary moratorium on disconnects will lessen the strain on members who might be facing unexpected or unusual financial strain due to COVID-19.”
Victory Electric has increased sanitation procedures and employees have been advised of risk factors, preventative measures and common-sense limits on personal interaction.
Victory is requesting that members call its office and use remote payment methods when possible.
Visit www.victoryelectric.net/payment-choices or contact its member service department at 620-227-2139 or 800-279-7915.
For more up-to-date announcements, visit www.victoryelectric.net/ or visit its Facebook page.
In an email to customers, Black Hills Energy said it also will be suspending disconnect procedures.
Black Hills said, "We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills.
"We offer various assistance options to our customers such as, payment arrangements, budget billing and medical extensions."
Visit www.blackhillsenergy.com for more information about payment programs or call 1-888-890-5554.
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