A shortage of 911 dispatchers in Kansas City means calls aren’t getting picked up fast enough
The Kansas City Police Department is grappling with a critical shortage of 911 dispatchers, forcing some emergency calls to be placed on hold or to be routed to an automated message. The Board of Police Commissioners, the state panel that oversees the department, is considering offering $5,000 hiring bonuses, poaching from nearby departments and changing hiring requirements to fill critical gaps.