Danielle Stroud, manager of patient experience, left, and Lesia Douglas, chief nursing officer, talk in Douglas' office at Western Plains Medical Complex recently. Stroud is charged with making sure patients and families have good experiences while at the hospital. ROGER BLUHM/DODGE CITY DAILY GLOBE / Dodge City Daily Globe
By Roger Bluhm/Dodge City Daily Globe As a child, Danielle Stroud and her family had a bad experience at Western Plains Medical Complex. Now, she's…
